Privacy Policy

We treat all customer information to be personal and confidential, including orders and the products they purchase or inquire about. We respect the right to privacy and therefore, we will not disclose, sell or rent any personal information to any outside organization - with no exceptions.

We only request the following personal information:
1. Customer name
2. Billing address
3. Shipping address (if applicable)
4. Phone/Fax numbers
5. E-mail address
6. Credit card number (for orders only)
7. Expiration date of credit card

This personal information will be used for:
1. Processing customer orders
2. Informing customers of order status or order questions
3. Informing customers of product updates
4. Participation in receiving newsletters. (if entered)

At any time, you may review or update your personally identifiable information online. To protect the security and integrity of your information, we will also verify your identify before granting access or making corrections. You can at any time opt out of receiving newsletters from us or request your individual information we have collected from you by e-mailing us at customerservice@teaaulait.net. One of our representatives will contact you to verify your identity.

Safe Shopping Guranatee

Shopping with STea Au Lait is safe. You never have to worry about credit card safety when you are shopping at our site. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them. Since 1998 Tea Au Lait has taken many orders via credit cards without incurring a single incident of credit card fraud.

How We Make Shopping Safe 

Tea Au Lait's site provides Secure Sockets Layer (SSL) encryption throughout the order process. The SSL protocol has become the universal standard on the Web for authenticating sites and for encrypting communications between users and Web servers. With SSL, all information is encrypted by the sending software and decrypted by the receiving software, protecting private information from interception over the Internet.

In other words, a customer's information is scrambled. 

Not only that, but all data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering.  Any data altered in transit is automatically detected. 

So our customers can confidently send private data, such as personal information, to Tea Au Lait, trusting that SSL keeps it private and confidential.

Our customers can have absolute confidence in the security of online transactions completed through the entire store.

By using the latest encryption technology - secure server software (SSL) - we can insure that your personal information is safe. All your ordering information -- including your name, address, and credit card number -- is encrypted so that it cannot be read as it travels over the Internet.

Guarantee Details

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent credit card charges. In the unlikely event that you are subject to any part of this $50 amount, Tea Au Lait will cover the entire liability for you, up to the full $50. Please note however:

• Tea Au Lait will cover this liability only as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from teaaulait.net while using our secure server.
  
  
• In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

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